Parts & Service

ID Technology leverages our broad North American presence and strong reputation for service and support for all labeling and coding solutions we provide.

To request an RMA number, please click here

For Depot Repair Service requests, please visit this page.

To request an RMA number, please visit this page

Our dedicated and reliable team of account managers and service/support technicians are closer to you to provide unsurpassed service and support. We leverage our expanded resources to bring you broader coverage with personalized attention not found in others within our industry. And our service technicians are graduates of the PMMI Certified Trainer Program to ensure you always receive the most professional and thorough level of service and support possible – every time.

Parts & Service Contact Information

Fill out and submit the contact form to the right with any service, support, or parts needs you may have.

Or reach out to us via telephone at 1-888-438-3242.

PMMI Certified Trainer Program

ID Technology is proud to offer the PMMI Certified Trainer Program - a recognized designation that ensures the highest standards of quality training are being met and unparalleled value is being given to the customer.

Our certified trainers make a difference by bringing the following to your company:

  • Faster start-up curves
  • Reduced overtime
  • Reduced downtime
  • Improved vendor relationships
  • Reduced service calls
  • Improved turnaround time for repairs
  • Reduced equipment failure
  • Increased safety
  • Reduced raw and packaging material losses
  • Attainment of ongoing high productivity
  • Reduced changeover times
  • Reduced consumer complaints